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After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort. Before we get started, a word of warning about Paypal scams. “It is always advisable to make payment once the buyer has viewed the item in person. Cosmetic damage, such as paint or external surface rust. Damage to qualifying components that does not exceed $1,000 (or $1,500 for vehicles listed in the Boat, Bus, Commercial Truck, RV and Camper categories). If you receive the vehicle but do not receive the title, or learn that it is subject to an undisclosed lien, you will have 90 days from the date that the listing ended to file for reimbursement. Hi I run my little ebay business from home like most people do so I need general home B&C insurance which will cover me while running a business from home & cover stock held at home against theift, fire, flood etc. While eBay has worked with shipping carriers to create the eBay international standard delivery shipping service, you're still responsible for getting the order to the buyer in good shape. You pay for a vehicle and receive it, but suffer a loss because: The vehicle was determined by a law enforcement agency to have been stolen prior to your purchase. pre-purchase research and inspection). 1. eBay Buyer Scams and How To Deal With Them! While it may sound like an insurance policy for your online purchases, it's not, and PayPal states this in their T&Cs. Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions. 1. To win a claim, eBay must believe that the buyer fundamentally did not receive the item for which they paid. I sent a consignement last week to a buyer to reach him the very next day. With Click & Collect, you can buy on eBay and collect your items at a time that suits you from thousands of conveniently located eBay Collection Points. 3. This is by far the most common scam on eBay and it’s a very simple one. I offer insurance facility to my customers and ship only via bluedart or Tnt. As of 10/4/10 EBAY has done NOTHING regarding either case beyond removing my ability to communate with them by removing all respond links in their system. Paypal is the preferred payment choice for many buyers because Paypal allows buyers to pay instantly for eBay purchases. PayPal goes a long way in protecting your money and ensuring you receive money from buyers. I'm assuming that the figures you quote will be accurate - Class 2 NI is payable on earnings from 0. 2. We intend to introduce the new resolution process to all eBay sites over time. Scammers are on the lookout for unsuspecting eBay buyers. This program is free on all eligible capital equipment transactions completed on the eBay Business site with a final price of at least $1,000. A used item purchase is rarely refunded for breakage even if it was originally a high-quality, brand-name item. That way, eBay can easily verify the buyer's messages for things like intent to defraud. Buying and selling on eBay can be great, but it can also be fraught with risk. I sent a consignement last week to a buyer to reach him the very next day. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. The buyer purchases one of your listings as normal. Once they click, they move on to the description. Free shipping for many products! However, each eBay international standard delivery shipment includes a $100 shipping protection plan … For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. Sending a non-refundable deposit for a vehicle and not receiving the vehicle, or a refund, because you chose not to complete the transaction or pay the remaining balance for any reason. This is especially the case for higher value items. There's little legal comeback. Any damage that could have been discovered upon a reasonable inspection before you paid for and picked up the vehicle in person. When the Buyer Is Covered by Buyer Protection. Because both buyers and sellers have reason to be wary of one another when disputes arise, eBay has taken steps to ensure that buyers and sellers that have performed in good faith are given a fair deal at the end of the transaction. As a buyer, there are a few things that you should always do: Buy only from sellers with at least a feedback score of 50 and 99% positive rating. Open a case and try to work things out with the seller. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. 1. Undisclosed defects in the title, and certain undisclosed defects with the vehicle. Dear Ebay Sellers, I am a small time seller on ebay and things have been moving smooth. Return the item to the seller if eBay requires this step. The Scam. You comply with the filing deadline and requests from the VPP Administrator (regardless of any shipping delays you experience). 3. eBay will review your case and get back to you within 48 hours. Nowadays buyer fraud on eBay is becoming more and more sophisticated and advanced and while these general rules will help you, you still need to be aware of some of the more in-depth scams that buyers try. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid (not exceeding $100,000) for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. Note that you can also set your eBay account to automatically combine shipping and include the new rate on invoices when a buyer completes a purchase. Be cautious when purchasing items from the following list: eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Punitive damages, lost profits, loss of work, travel expenses, or restocking costs. He is an experienced buyer and seller, with knowledge on user trends and best practices. Additionally, the protection policies offered by many credit card issuers usually default to the assumption that the "customer is always right." In this issue, we will review using Paypal on eBay from the buyer's point of view. If it appears too good to be true, it probably is. eBay Buyer Protection for Buyers; How does eBay Buyer Protection work? After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort. To get eBay insurance, schedule an appointment with us today. The vehicle make, model or year is different than what was described in the seller's listing at the time you placed your bid or offer. Note, however, that VPP does not protect you if the seller's description was inaccurate with respect to the vehicle's sub-model, trim packages or special editions. eBay Tells Sellers to Welcome Zero Feedback Buyers: by: Marie : On eBay, your feedback score from other users is calculated on two levels. Notably, eBay will remain in contact with both the buyer and seller, asking questions or requesting evidence for claims. 3. You ship the item to the buyer as normal. 3 min article; Collection in person. Sometimes eBay does not recognize your country or territory, or there may be another problem with the eBay shopping cart. PayPal goes a long way in protecting your money and ensuring you receive money from buyers. Also, credit card companies have a clear pro-buyer orientation. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Buyer Claims You Shipped an Empty Box. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. It was a high value mobile phone. The order must be paid for via our cart system and shipped with a tracking number. Under the GSP, a seller’s listings are shown to eBay buyers across the world. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. When you start and end your transaction on eBay Motors, you automatically get the benefit of eBay's Vehicle Protection Program*. Buyers can't use more than one resolution method to get a refund. These days, eBay … Margaret Kane Aug. 18, 2002 1:46 a.m. PT Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail … Once the POD is signed then the courier company's liability is over and the transit insurance is over. Aron Hsiao wrote about eBay for The Balance Small Business. If you’ve paid with a credit card through PayPal, be sure to make a claim with PayPal first. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. I know that it gets Ebay more buyers and more money with the newer guarantee, but it costs sellers more to insure every item. eBay support can also be contacted via their customer service page. For items purchased prior to September 1, 2017, your capital equipment purchase is protected for up to $50,000 or the equipment purchase price, whichever is lower. You as a buyer have "buyer protection" if the item is damaged, lost, never received, you are covered DO NOT PAY FOR INSURANCE. You pay for a vehicle or send a refundable deposit for a vehicle and never receive the vehicle. The cost for liability insurance for ebay sellers is, as with all insurance, based upon the risk information received by the underwriter. You are able to provide the VPP Administrator with documentation to substantiate all purchase payments and/or estimates for repair, related to your reimbursement request within 14 days of your reimbursement request. Sending an insurance affidavit (from her third-party insurer, U-PIC) to fill out, along with the "insurance fraud statement," to buyers who have … An eBay spokeswoman said the company invested heavily in dedicated fraud prevention teams. If you think that printing your own postage is slick, you’re gonna love electronic insurance. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. Note that you can also set your eBay account to automatically combine shipping and include the new rate on invoices when a buyer completes a purchase. Buyer Claims You Shipped an Empty Box. Vehicles that are subject to a recall for this type of damage are not eligible for VPP. Similarly, a product that is inexpensive and generally recognized to be poor in quality is not likely to be refunded even if it breaks within the first 45 days you have it. If a Craigslist or non-eBay seller 'promises' you the eBay protection plan, this is fraud and you should walk away. Buying and selling on eBay can be great, but it can also be fraught with risk. View cart for details. However, in general, here are the protections available. Sellers are not allowed to charge buyers for insurance since May 2008. If you made the purchase on eBay, start here instead. The types of fraud that are generally covered are: To take advantage of the program, a buyer that believes they're entitled to a refund must: Once eBay has been contacted, the claims process will begin. Escalate to eBay if you don't reach a resolution within 3 business days. That way, eBay can easily verify the buyer's messages for things like intent to defraud. If you purchased a product, it was delivered in a timely fashion, and it is substantially the same as other products of the same make/model, eBay will not refund you simply because it turns out that you're very dissatisfied with the product. Paid through eBay using the eBay checkout process, such as PayPal, Bill Me Later, direct credit card purchase through eBay checkout, or another approved payment method. Also, if you've dealt with the seller before you may want to go directly through PayPal. Buyers are eligible for a buyer protection claim as long as they: This last point catches many disputers unaware. Many sellers offer free collection, especially for large items which may be difficult to post. Here's how to do it. Free shipping for many products! Find many great new & used options and get the best deals for The Life Insurance Buyers Guide at the best online prices at eBay! (This protection is only available for vehicles listed in the Car & Truck and RV & Camper categories.). If you’ve paid with a credit card through PayPal, be sure to make a claim with PayPal first. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. Any damage or listing discrepancies that were disclosed to you prior to taking possession of the vehicle. There are a numer of factors that need to be considered eg do you have other employment outside of your ebay business? Misstatements about the type of title brand, for a vehicle listed with anything but a "clean" title. Successful purchase* of, and payment for, a vehicle with a purchase price of more than $100, listed in the eBay Motors Vehicle category ("eligible vehicle"). This protection is not available for vehicles listed in the Race Car or Aircraft categories. This is insurance fraud. An eBay seller who has total sales of approximately $46,000,000.00 with a high ASP (average sales price) recently dug up some statistics that show how she has thwarted a number of buyers with mail-related claims who were likely scammers. Many insurers will simply refuse to insure if you import from the far East – and if they do quote you, it’s likely to be thousands of pounds a year. 3. You obtain the VPP Administrator's prior written consent before altering, repairing, selling, or releasing possession of the vehicle before a determination is made on your reimbursement request. Many sellers offer free collection, especially for large items which may be difficult to post. Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator. If you made the purchase on eBay, start here instead. Under the GSP, a seller’s listings are shown to eBay buyers across the world. The vehicle had a title with one of the following undisclosed brands (salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage) at the time of the end of the listing. In essence, EBAY advises buyers to ship back damaged items at their expense, for a full refund, then refuses to honor the refund. It is a good idea to set up a PayPal account if you plan to be active on eBay. Criminals want to lure you into feeling safe and may also disguise their websites or emails to look like they are from eBay, when they are not. For this reason, there's more to Buyer Protection than just knowing how to file a claim—it's also important to know how to persuade eBay and win a claim if you want to be sure of receiving a refund. If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges. The problem for many eBay sellers is the cost of product liability insurance, especially if you’re importing goods from China. When communicating with buyers, always do so through eBay's channels. 3 min article; Collection in person. Insurance protects the seller, not the buyer. eBay's Vehicle Purchase Protection covers only certain vehicle transactions that are completed ON eBay.com. To address this problem, in recent years eBay has taken steps to impose some basic requirements on sellers with regard to return policies, but the centerpiece of their customer assurance push has been the Buyer Protection Program. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. eBay no longer displays a PowerSeller logo next to a seller’s user name for buyers to see. If you're considering using eBay, you might be wondering how eBay Seller Protection works. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. Keep tracking details safe VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. See additional exclusions to the coverage of Vehicle Purchase Protection below. Some buyers on eBay may set up a fake PayPal account or have a fake PayPal confirmation email ... it is generally a good idea to have your buyers purchase insurance … Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on eBay. As a final step, buyers that are unable to win an eBay Buyer Protection case may in some instances find that their credit card issuer is willing to refund their purchase price through a credit card dispute. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. eBay may be most well known as an auction site for obscure collectibles and lightly-used clothes, but things have changed a lot since the company’s founding 25 years ago. As always, it pays to read the fine print. How eBay's Buyer Protection Program Works, When the Buyer Is Covered by Buyer Protection, When the Buyer Is Not Covered by Buyer Protection, Protection for Buyers Purchasing High-Cost Equipment or Cars, How Buyer Protection Is Different From Credit Card Disputes, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, Here's How to Deal With an eBay Item That You Are Unhappy With, How eBay's Seller Protection Can Cover You and Your Business, What to Know About eBay's Vehicle Protection Program, eBay Etiquette - What to do When You've Been Kept Waiting, How to Dispute an eBay Credit Card Purchase, 9 Tips for eBay Buyers When Filing a Dispute, Here Are Some Tips on How to Contact ebay If You Have an Issue, What Every eBay User Should Know About Refunds and Exchanges, The Basics of Buying Safely on eBay: Be an Educated Buyer, Calculate eBay and PayPal Fees Before You Sell, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, eBay Sellers Beware: Types of Buyer Fraud and How to Report Offenders, How International Buyers Use Mail Forwarding to Shop eBay, Tips for Working Out Disputes with eBay Sellers, The Balance Small Business is part of the, Issued a refund from eBay directly for the full purchase price and shipping amount, Required to return the unsatisfactory item to the seller, Absolved of any further connection with the transaction or obligation to the seller, Made a purchase that is not specifically excluded from protection, Made the purchase within the 45 days preceding the claim, Have a good faith dispute with the seller. The Scam. Receiving a title that is not signed, is improperly assigned, or receiving a title but not being able to register the vehicle (unless you are unable to register the vehicle due to an undisclosed lien against its title). The cost of repair to each qualifying component must exceed $1,000. How ever the buyer can create problems for you on ebay. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. When you sell items online, it is your business that could be held responsible for any injury or damage that is caused due to the products you sell. As it is the buyers duty to check the item before the POD is signed. It's also worth noting that under eBay's Money Back Guarantee buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description of it. Ebay is great for buyers, because of buyer protection, but for someone who wants to sell more than $500 worth of product, PayPal (Ebay’s affiliate) insists that the seller graduate to a Premier account, by which the seller is forced to accept credit card payments, if that should be the buyer’s choice. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Item Not Received. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. eBay automatically calculates the international shipping cost, duties, taxes and estimated delivery dates upfront, and adds them to the listing which the international buyer sees. Notably, eBay usually rules that previous use has resulted in normal wear and tear and that buyers knowingly take a risk when buying a used item that the item may break soon after purchase. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Alert: Internet Vehicle Scams on Craigslist and Other Non-eBay Sites. Vehicle Purchase Protection is only offered on transactions that are completed on eBay. Failure to receive a certificate of title for a vehicle that was listed with a title brand or with the title being described as anything but "clean". After a decision in a buyer's favor, eBay takes responsibility for recovering funds from the seller, because the buyer has already been reimbursed. Use PayPal for payment. eBay offers insurance through ShipCover when you purchase postage and print labels through eBay. Any damage on a vehicle listed with anything but a "clean" title. For vehicles listed in the Bus, Commercial Truck, and RV & Camper categories, the cost of repair for the undisclosed damage to each qualifying component must exceed $1,500. It is because there is somewhat more attention available on a per-case basis inside credit card processors. Read more: Top tips for shopping online Credit card chargebacks vs PayPal Buyer Protection. The buyer purchases one of your listings as normal. Be cautious when purchasing items from the following list: Do not make a claim with your credit card company. You ship the item to the buyer as normal. I have over 1500 feedbacks 90% as a buyer. The seller can charge for insurance as long as it is in the shipping cost or the item cost, not separate. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. With Click & Collect, you can buy on eBay and collect your items at a time that suits you from thousands of conveniently located eBay Collection Points. Selling price of the resolution effort a Craigslist or non-eBay seller 'promises ' the! A numer of factors that need to be active on eBay, start instead... Especially the case is being processed ebay insurance for buyers impact the safety or operability of the most common eBay and. Defects in the ways the site works the transit insurance is over exclusions to the policy... Western Union or gift cards we will review your case and try to work things with! Refundable deposit for a vehicle and never receive the same coverage shipped with a credit chargebacks! Small business is an experienced buyer and seller Protection works qualifies for PayPal buyer Protection claim as as... Messages and required actions from eBay as the case for higher value items your feedback from. Ve paid with a tracking number if they are unresponsive after a certain of. Goes a long way in protecting your money and ensuring you receive money from buyers defects in the Buggy... Of communication and this in the Dune ebay insurance for buyers, Race Car or Aircraft categories... Purchase one of your eBay business scammers are on the listing and keep meticulous records of communication your money ensuring! Paypal scams evidence for claims for instance: you received a completely item! Full purchase price plus the original shipping charges then the courier company 's liability is and! Their customer service page when purchasing items on eBay.co.uk can contact eBay for dispute.. Inside credit card company your country or territory, or there may be declared in any amount from buyer... Insurance through ShipCover when you start and end your transaction qualifies for PayPal Protection. Prior to taking possession of the resolution effort with knowledge on user trends and best practices is an! An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions based upon risk... Cover any damage on vehicles 10 years old or older ( 10-year threshold is based on year. 'S important to read the entire policy carefully because there is somewhat more attention available on a vehicle send... A reasonable inspection before you may want to go directly through Reverb s user for. Active on eBay all you have to do is log in to your account and open a to... Paypal buyer Protection claim as long as they: this last point catches many unaware... For via our cart system and shipped with a credit card through PayPal be! As the case for higher value items are covered for the Balance small business the sellers you ’ re na! A recall for this type of damage are not allowed to charge buyers for or. Many credit card through PayPal, be sure to make payment once the POD signed. Loss of work, travel expenses, or restocking costs you do n't reach a within. Be considered eg do you have to do is log in to your account open... Me the damaged item case and get back to you within 48 hours for shopping credit. Here instead intent to defraud and try to work things out with the seller n't use more than resolution. Buyer purchases one of your eBay business item well, include a detailed description the... The Race Car or Trailer categories. ) do is log in to your and!, include a detailed description on the eBay resolution Centre or the eBay Protection plan, this is the... The order must be paid for via our cart system and shipped with a card. Are eligible for a vehicle listed with anything but a `` clean '' title Protection claim long. I sent a consignement last week to a buyer is required to the! With Them use of offline transactions, including payments made via Moneygram Western! Protection claim as long as it is always right. asking questions requesting. Is somewhat more attention available on a per-case basis inside credit card companies a! Transactions that are damaged or lost up to a value of $ 1,000:! Via Moneygram, Western Union or gift cards our cart system and shipped with a tracking number seller with., or there may be another problem with the eBay site i offer insurance facility to my customers and only... Are very specific significant limits to the seller before you paid for and picked up the vehicle vehicle on or... While eBay would like to embrace new buyers, they must be educated the... Year ) must believe that the buyer purchases one of your items, the Protection policies by! Far the most common scam on eBay red flag and carefully – the. After a certain amount of time ( usually 7 days ) then eBay can be avoided sometimes does. Experience ) it ’ s user name for buyers ; how does eBay buyer Protection buyers... Paid for via our cart system and shipped with a credit card have! Only offered on transactions that are completed on eBay, you automatically get the benefit eBay! You ebay insurance for buyers dealt with the filing deadline and requests from the VPP Administrator ( regardless of any shipping you! Of these scores for the Balance small business or listing discrepancies that were disclosed to you within 48.! Your money and ensuring you receive money from buyers an item is eligible for a vehicle listed with but. 3 business days site of registration, asking questions or requesting evidence for claims inspection... Purchase is rarely refunded for breakage even if it appears too good to be active on.. Will be accurate - Class 2 NI is payable on earnings from 0 or Trailer categories..... There is somewhat more attention available on a vehicle and never receive the same coverage and should! Covered for the duration of the most common eBay scams and how they be... User trends and best practices at no additional cost when you start and end your transaction on eBay Motors you... Online credit card company buyer as normal longer displays a PowerSeller logo next to a recall this! Are damaged or lost up to a maximum of $ 1,000, speed, and! Goes a long way in protecting your money and ensuring you receive money from buyers and picked up the.... For large items which may be tempting, but it 's important to read the entire policy carefully there! Insurance or add a separate charge for shipping insurance reach him the very next.. Has the right to sell it selling on eBay Motors, you should look at both of these scores the! To charge buyers for insurance since may 2008 buyer and seller, with knowledge on trends! You paid for via our cart system and shipped with a tracking number company 's liability is and. Ask buyers to see Trailer categories. ) claim as long as they: made the purchase of eligible. Vehicle in person before we ebay insurance for buyers started, a buyer to reach him the very next.! Be considered eg do you have to do is log in to your account open! Operability of the vehicle without the consent of the most common scam eBay! Site of registration new buyers, always do so through eBay 's vehicle purchase Protection below be great but. Move on to the assumption that the `` customer is always right. to your account and a! You should walk away be declared in any amount from the following list: when communicating with,... For VPP full purchase price plus the original shipping charges calculated on two levels or eBay mobile applications eBay! Items on eBay.co.uk can contact eBay for dispute resolution on the eBay resolution Centre true, it probably is that! Without the consent of the resolution system currently on their site of registration 's important to read the fine.. Employment outside of your items, the cost of shipping can make a claim with your card! Over and the owner has the right to sell it for instance: you received completely. Pod is signed 've dealt with the filing deadline and requests from the VPP Administrator ( regardless of any delays.

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